Privacy policy

Last updated: December 3, 2025

Lacrime Nere operates this store and website, including all related information, content, features, tools, products, and services (the "Services"), in order to provide you, the customer, with a curated shopping experience. Lacrime Nere is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls regarding the collection, processing, and disclosure of your personal information. By using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

"Personal information" refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified information. Depending on your interactions with the Services, we may collect:

  • Contact details: Name, billing and shipping addresses, phone number, email address.

  • Financial information: Credit/debit card numbers, payment confirmation, transaction details.

  • Account information: Username, password, preferences, settings.

  • Transaction information: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled.

  • Communications: Customer support inquiries and other communications.

  • Device information: IP address, browser, network, and other unique identifiers.

  • Usage information: Interaction with our Services, including navigation and engagement.

Sources of Personal Information

We may collect personal information:

  • Directly from you when you create an account, communicate with us, or make a purchase.

  • Automatically through the Services, including via cookies and similar technologies.

  • From service providers acting on our behalf.

  • From partners or other third parties.

How We Use Personal Information

We may use your personal information for:

  1. Providing and Improving the Services: To process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns/exchanges, and personalize your shopping experience.

  2. Marketing and Advertising: To send promotional communications or show targeted ads based on your interactions with our store.

  3. Security and Fraud Prevention: To authenticate accounts, detect fraud, and maintain a secure shopping experience.

  4. Communicating with You: To provide customer support and respond to inquiries.

  5. Legal Compliance: To comply with laws, respond to legal processes, and enforce our terms or policies.

How We Share Personal Information

We may share your personal information:

  • With Shopify, vendors, and service providers for payment processing, fulfillment, IT management, customer support, data analytics, and cloud storage.

  • With marketing partners to provide targeted advertising in accordance with their privacy policies.

  • When you consent or request disclosure, such as for shipping or social media integrations.

  • With affiliates within our corporate group.

  • In connection with business transactions like mergers, acquisitions, or legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which may collect and process personal information about your use of the Services to provide and improve the Services. Shopify may also use personal information for enhanced features, including personalized advertising.

Learn more here: Shopify Privacy Policy

Third-Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for their privacy or security practices. Information you share on third-party platforms may be visible to others.

Children’s Privacy

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If a child provides us with personal information, contact us to request deletion.

Security and Retention

We take reasonable measures to protect your personal information, but no system is perfect. Information may not be secure while in transit.

We retain personal information as long as needed to provide Services, comply with legal obligations, resolve disputes, or enforce policies.

Your Rights

Depending on your location, you may have rights to:

  • Access / Know: Request access to your personal information.

  • Delete: Request deletion of personal information.

  • Correct: Request corrections to inaccurate information.

  • Portability: Receive a copy or request transfer of your personal information.

  • Opt Out of Sale / Targeted Advertising: Opt out of certain data use for targeted ads.

Manage your rights via Shopify Privacy Portal or contact us at support@lacrimenere.com

We do not discriminate against you for exercising these rights.

Complaints

If you have complaints about our handling of personal information, contact us at support@lacrimenere.com Depending on your location, you may also contact your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country. For transfers from the EU or UK, we rely on recognized transfer mechanisms like the Standard Contractual Clauses, unless the destination country provides adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy for operational, legal, or regulatory reasons. Updates will be posted on this website, and the “Last Updated” date will be revised accordingly.

Contact

For questions or to exercise your privacy rights, contact support@lacrimenere.com